As the exclusive UK distributor, we hold 100s of parts in stock and if you require anything please give or customer services team a call and we can have it shipped out to you the next day. Generally, if any parts are needed this will be determined when the engineer visits to carry out the service and you will be informed at this time.

When the unit is installed you will have received the user guide along with a copy of the Aquathin warranty card. As our systems are user maintenance free except the softeners that require only the topping up of salt we do not list our user guides online due to the vast amount of products Aquathin manufacture. Should there be a specific user guide you require please visit the Aquathin USA website or get in contact with our customer services on 01483 904258.

Aquathin offer the best warranty in the business as standard and this can be upgraded for a small fee or will be given for free when purchasing multiple items. To find out more information on specific products or about our lifetime warranty offer please contact our customer services team on 01483 904258